Frequently Asked Questions

1. I'm interested in using your service. What should I do?

We look forward to providing the best service for you. For the first step, if you are seeking personal services, please fill in this form. If you are seeking corporate services, please fill in this form. We will contact you shortly with further information about scheduling and fees after we receive the form from you.

2. What is your reschedule and cancellation policy?

We appreciate the time allocated both by the client and the practitioner for the scheduled sessions. However, we understand that unanticipated events may occur along the way. While our service is generally non-refundable, you can refer to this link for a full reschedule and cancellation policy.

3. What languages are available for counseling sessions?

We offer services in Bahasa Indonesia or English. Whether you feel more comfortable expressing yourself in Bahasa Indonesia or prefer using English, you can choose a psychologist/therapist proficient in your desired language for a more meaningful and supportive experience.

4. What are the operating hours of Jakarta Adult Psychology Center?

Our center is open Monday to Saturday, from 7:30 AM to 4:30 PM*, and we require appointments for all services to ensure you receive the best care possible. If you need services outside of our regular operating hours, we are happy to accommodate your needs with prior arrangement. Please contact us in advance to schedule an appointment at a time that works best for you.

*Starting on May 1, 2025, our operating hours will be updated to 8:30 AM – 5:30 PM.

5. What payment methods are accepted?

For your convenience, we offer multiple payment options to suit your preferences. You can settle your payments via bank transfers, using any major credit/debit card, or through QRIS.

6. Are you open for partnership?

We welcome partnerships that align with our vision and help expand access to our services for a broader audience.

1. Where is JAPC located?

Our Puri center address is: CBD St. Moritz, Jl. Puri Indah Raya, Kembangan Sel., Kec. Kembangan, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11620 (map link).

We are located in the Lippo Mall Puri complex area. Here are the three directions to our center:

If you use public transportation or you will be dropped in the lobby area, head to HOPE Academy West Campus, lobby area (Ground Level), and take a lift to Level 3.
If you drive and you wish to park your car, go to HOPE Academy West Campus, parking area (P4 Level). You will then find a dedicated entrance door to our center. Take a lift to Level 3.
If you are from Lippo Mall Puri area, make your way to Edokko (Level 3), take escalator up to the parking area (2 levels), until you are at P4 Level. Turn right handside as you make your way out of the mall, and keep straight until you see our entrance door. We will be located at Level 3.

2. Do you have other center located in different sites?

While we are actively expanding our services to multiple sites, we are currently offering our services at the Puri center (see point 1 above). Some of our services are also delivered in collaboration with Cornerstone Psychological Center, which is located at the Faculty of Psychology, Universitas Pelita Harapan, Tangerang, Banten.

1. What services do you offer?

We offer a one-stop, interdisciplinary mental health services for individual and corporate needs. Our services include psychological assessment, psychotherapy, counseling, and coaching. Our top demand service is dating and marriage services, focusing on coaching individuals and couples in navigating seasons in their relationship. Services for children are catered under Jakarta Children's Growth Center.

2. Do you accept walk-ins?

Yes, as long as our practitioners are available at the time of your arrival. However, to ensure you receive assistance from a practitioner whose expertise best matches your needs, we highly recommend scheduling an appointment in advance to avoid any potential disappointment.

3. What assessments are available?

We have many assessments available for individual and corporate needs. We use both international and national validated tests and our reports are aligned with the international reporting standards.

4. How long is the duration for each session?

Each individual session typically lasts 45 to 60 minutes. For cases requiring more time, we offer extended sessions lasting 75 to 90 minutes. Extended sessions are particularly suitable for couples or family settings but can also be beneficial for individual cases involving complex issues.

5. When will be the best time of the day to schedule a session?

Appointments involving intelligence assessments are ideally conducted in the morning for optimal results. Similarly, other types of assessments may also be more effective when scheduled in the morning. Counseling and psychotherapy sessions, however, are best arranged according to your personal preferences. To maximize the effectiveness of these sessions, we recommend scheduling them at a time when you are not rushed by other commitments or following mentally exhausting activities.

6. I am scheduling an online session. What should I prepare?

All online sessions require prepayment and will be conducted via the Zoom platform. Once your reservation is confirmed, you will receive the meeting link.

To ensure an effective session, please make sure you have:

A stable internet connection.
A private, well-lit room.
A suitable device (preferably a laptop or desktop, rather than a smartphone) with sufficient battery life or connected to a power outlet.

These preparations will help create a smooth and productive experience.

Jakarta Adult Psychology Center (JAPC)

Frequently Asked Questions